Last updated: 26 October 2026
Who we are
Haus of Maus (Pty) Ltd operates hausofmaus.co.za and is the responsible party for the personal information described in this policy.
Email: howzit@hausofmaus.co.za
Information we collect
When you browse, place an order, contact us or subscribe to updates, we may collect:
- Your name, email address, telephone number and delivery or billing address.
- Order details, payment status, returns and customer-service correspondence.
- Device, browser and website-use information collected through cookies and similar technologies.
- Your marketing preferences and any reviews or other content you choose to submit.
We collect information directly from you and, where applicable, through Shopify, payment providers, couriers and connected website services.
Payment providers process payment information according to their own privacy notices. Please do not send card details to us by email.
Why we use your information
We use personal information to process payments and orders, arrange delivery, manage returns, answer enquiries, prevent fraud, maintain business records and improve our store.
We process information on lawful grounds under the Protection of Personal Information Act, including where necessary to fulfil a contract, comply with legal obligations, pursue legitimate interests or act with your consent.
Information needed to process and deliver an order must be provided for us to fulfil it. Marketing subscriptions are optional.
Marketing
We send electronic marketing where you have consented or another lawful basis permits it. You can unsubscribe using the link in our marketing emails or contact us directly.
Unsubscribing does not stop essential messages about an order you have placed.
Who receives your information
We share information where needed with service providers supporting our store, including Shopify, payment providers, couriers, website hosting, customer support and business administration.
We may also disclose information where required by law or reasonably necessary to protect legal rights.
Cookies and similar technologies
Our website uses technologies needed for functions such as the shopping cart and checkout. Depending on our configuration and your choices, it may also use analytics and advertising technologies.
You can manage cookies through available website controls and your browser settings. Disabling essential cookies may affect store functionality.
Processing outside South Africa
Shopify and other service providers may process information outside South Africa. Where this occurs, transfers must meet the applicable requirements of POPIA, including appropriate protections or another lawful basis.
Retention and security
We retain personal information for as long as reasonably necessary for the purposes described here, including applicable legal, accounting and dispute-resolution requirements.
We take reasonable technical and organisational measures to protect personal information. No online system can guarantee absolute security.
Your rights
Subject to applicable law, you may request access to your personal information, correction or deletion, object to certain processing, or withdraw consent where processing relies on consent.
Contact howzit@hausofmaus.co.za to make a request. We may need to verify your identity before responding.
You may also complain to the Information Regulator of South Africa. Current contact details and complaint procedures are available at https://inforegulator.org.za.
Updates
We may update this policy as our business or practices change. The latest version and its effective date will appear on this page.