We want you to feel good in your Haus of Maus jumper. If something isn’t right, email howzit@hausofmaus.co.za with your order number and let us know how we can help.
Changed your mind?
For eligible online purchases, you may cancel without giving a reason or paying a cancellation penalty within 7 calendar days after receiving your order, under the Electronic Communications and Transactions Act.
You are responsible only for the direct cost of returning the goods when exercising this cooling-off right. We will refund the payment covered by that cancellation within 30 days of cancellation.
Please handle your jumper with care while deciding whether to keep it. We ask that you return it unworn apart from trying it on, unwashed and with its labels attached, wherever possible. These requests do not limit your statutory rights.
Need another size or colour?
Contact us within 7 calendar days of delivery to request an exchange. Exchanges depend on stock availability.
We’ll confirm availability, the return process and any applicable courier charges before arranging your exchange. If your preferred replacement is unavailable, you can exercise any applicable cancellation and refund rights.
Faulty, damaged or incorrect items
If your order arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible. Include photographs if available to help us investigate; photographs are not a condition of exercising your legal rights.
Where goods fail to meet the quality standards required by the Consumer Protection Act, you may return them within 6 months of delivery, at our risk and expense, and choose a repair, replacement or refund as provided by the Act.
Normal wear and tear or damage caused by misuse or failure to follow care instructions is not necessarily a manufacturing defect.
Pre-orders and discounted items
Standard pre-orders and discounted items retain their applicable statutory return and refund rights. Any lawful exception, such as genuinely personalised goods, will be identified before purchase.
How to arrange a return
Email howzit@hausofmaus.co.za with your order number. We’ll provide return instructions and the correct address. Please package the jumper securely and retain your return tracking details.
Nothing in this policy excludes or limits your rights under South African consumer law.